Social Accounting:
Quality Assurance, Mission, Values and Objectives

Supported Lives is signed the Quality Assurance Award and Investors In People. We will be assessed during 2010.

Mission

To support our clients to meet their needs and achieve their wishes.

Supported Lives clients include people with disabilities and vulnerable groups.

Values

• Supporting our clients to do things for themselves and be in control of their lives
• Treating clients in respectful ways at all times
• Encouraging clients to be part of the planning of their services
• Supported Lives encourage choice and involvement in the community and give our clients positive experiences
• To be good and positive employers

Objectives

1.To improve clients social confidence

by:

• 1.1 Improving skills around the home
• 1.2 Encouraging independence in personal care, dressing, washing etc.
• 1.3 Assisting clients to do home chores
• 1.4 Supporting people to go out

2.To encourage our clients in making choices

by:

• 2.1 Asking clients what they want to do and when they want to do
• 2.2 Providing our clients with the opportunity to choose and take part in different activities
• 2.3 Listening to our clients

3. To treat our clients in a respectful way at all times

by:

• 3.1 Supporting people with personal care with dignity and respect
• 3.2 Respecting their privacy asking what help they want
• 3.3 Speaking to person not over them
• 3.4 Being confidential about client's personal care or details
• 3.5 Supporting clients to understand emotions

4. To include clients in the planning of their services

by:

• 4.1 Asking the client where they want to go and what they want to do
• 4.2 Supporting clients to make their own choices and not follow others
• 4.3 Involving the client in developing a positive relationship with staff

5. To offer a service that promotes choice and involvement in the community

by:

• 5.1 Supporting clients in using local clubs/colleges/leisure centres etc.
• 5.2 Being part of groups - making new friendships
• 5.3 Clients being aware of what is going on in the local community and choosing activities
• 5.4 Employing local staff

6. To be good managers who care and employ staff with a positive attitude

by:

• 6.1 Offering good terms and conditions to all staff
• 6.2 Offering staff appropriate training and personal development opportunities
• 6.3 Offering regular appraisals and supervision

7. To be open to clients and staff

by:

• 7.1 Holding open days for clients and staff
• 7.2 Having regular staff meetings
• 7.3 Updating the Advisory Committee
• 7.4 Having a regular newsletter
• 7.5 Holding regular reviews for clients

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