Contents

• 1. Policy statement
• 2. Purpose
• 3. Scope
• 4. Legal context
• 5. Domiciliary services
• 6. Key principles
• 7. Care plans
• 8. Specific tasks
  • 8.1 Personal care
  • 8.2 Medication
  • 8.3 Cleaning
  • 8.4 Moving and handling
  • 8.5 Money and gifts
• 9. Access to service users' homes
• 10. Best value
• 11. Client information
• 12. Withdrawing a service
• 13. Health and safety
  • 13.1 Responsibilities
  • 13.2 Clothing
  • 13.3 Food
  • 13.4 Hygiene
  • 13.5 Equipment
  • 13.6 Hazardous substances
  • 13.7 Lone working
  • 13.8 Violence and abuse to staff
  • 13.9 Clients at risk
  • 13.10 Emergencies
  • 13.11 Pets
  • 13.12 Environmental issues
  • 13.13 Smoking and drinking
• 14. Managing information
• 15. Administration and finance
• 16. Compliments and complaints
• 17. Appendix 1: Relevant policies and procedures
  • 17.1 Policies and procedures specific to Supported Lives Community Support Workers
    • 17.1.1 Handling Clients' money
    • 17.1.2 Wasted journeys
    • 17.1.3 Private paid work
    • 17.1.4 Refusal to work with a Client
  • 17.2 Policies and procedures applicable to all Supported Lives staff
    • 17.2.1 Vulnerable adults
    • 17.2.2 Child protection
    • 17.2.3 Clinical tasks and medical procedures
    • 17.2.4 Intimate personal care
    • 17.2.5 Complaints
    • 17.2.6 Equal opportunities
    • 17.2.7 Moving and handling
    • 17.2.8 Recording
    • 17.2.9 Safer working practice
    • 17.2.10 Staff/Client relationships
    • 17.2.11 Supervision
    • 17.2.12 Training and staff development
    • 17.2.13 Mobile phones at work
  • 17.3 Organisational policies and procedures
    • 17.3.1 Code of conduct
    • 17.3.2 Data protection
    • 17.3.3 Contracts
    • 17.3.4 Discrimination and harassment
    • 17.3.5 Financial procedures
    • 17.3.6 Health and safety
    • 17.3.7 Personnel policies and procedures
    • 17.3.8 Recruitment and selection
    • 17.3.9 Staff training and development
• 18. Appendix 2: Glossary.

We also have a printable version of this document available for download

This document was updated in April 2008

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